How we protect and use your information

Who we are

At Insure4Sure Ltd, we do all we can to respect your right to privacy and safeguarding your personal information. This is a summary of what we do with your information in order to run our business and provide our customers with products and services whilst complying with legislations, in particular with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) legislation.

The information we use and where we get it from

We collect and process various types of personal information, including basic information such as names and contact details, and information about financial circumstances, accounts and transactions. Most of your information will have been provided by you, when you contact us requesting or obtaining a quote or created through your use or purchase of our products. We also collect information from the technology you use when dealing with us and from third party organisations (such as credit reference agencies sanction lists, court judgements and other public sources). In addition, in the event of a claim, we will get information from third parties including the other party to the claim, witnesses, experts, loss adjustors, solicitors and claim handlers. In order to protect us or you, for example to prevent fraud or to provide you with our services, we may also process certain special categories of information, such as information about your health, criminal convictions or information about your personal characteristics. Where permitted by law, we may process information about criminal convictions or offences and alleged offences for specific and limited activities and purposes, such as to perform checks to prevent and detect crime, to comply with laws relating to money laundering, fraud, terrorist financing, bribery and corruption, and for international sanctions.

Your rights

You have a number of legal rights to control what we do with your information. For example, you can ask us to tell you what information we have about you and get a copy of it; correct or update information that is wrong; stop using your information in certain circumstances; stop sending you marketing material; or send some of your data to someone else for them to use. Please note that in some cases, asking us to do this may mean that we are no longer able to provide you with products or services. For more information on how and when you can ask us to this, or if you would like to complain to our Data Protection Officer, please see our full privacy notice or contact us at 01733 898 180. We hope that we can resolve any complaints, but if we don’t you can contact the Information Commissioner’s Office (ICO).

How we use your information

We use your information mainly to provide products and services, to understand our customers’ needs and improve the products and services we offer, and for the day-to-day running of our business. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.

Sharing your information outside Insure4Sure Ltd

We keep your information confidential and will only share your information outside of Insure4Sure Ltd for the purposes mentioned in our privacy notice. This may include sharing information with third parties such insurers, reinsurers, intermediaries or other brokers; agents and service providers, claim handlers, premium finance providers, professional advisors, auditors, credit reference and fraud prevention agencies and law enforcement agencies or regulators.

Transferring information overseas

Most of the information we hold on you will be used and stored in the UK. However, we may transfer your information overseas as some our operations and third party providers may not be based in the UK. We will make sure that any transfer to another country is legal and that your information is always kept safe.

Marketing

Unless you have told us not to, we will send your marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time by writing to us, or by contacting us on 01733 898 180. Insure4Sure will not share your information with third parties for their own marketing purposes without your permission.

How long we keep your information

We don’t keep your information for longer than we need to, which is usually up to six years after your relationship with us ends, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).

Security

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.