Terms Of Business

These Terms of Business outline the basis on which Insure 4 Sure Ltd will provide insurance services to you. We act as an independent intermediary, offering products from a range of insurers tailored to your needs. Our services include arranging insurance policies, assisting with claims, and providing ongoing policy support. By engaging our services, you agree to these terms.

About Us

Insure 4 Sure Ltd is an independent insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Firm Reference Number (FRN) is 545924. We are permitted to arrange, advise, deal as an agent of insurers, and assist in the administration and performance of non-investment insurance contracts. You can check these details on the FCA’s Register by visiting https://register.fca.org.uk or contacting the FCA at 0800 111 6768.

Fees and Charges

Our remuneration may include commission from insurers, fees for arranging your insurance, or both. Below is a breakdown of our charges:

– Policy Arrangement Fee: Up to £100, depending on the complexity of the cover.

– Search Fee & Policy Arrangement for Complex Risks: Up to £1,500 or 30% of the premium, whichever is higher

– Mid-Term Adjustments: £35 or up to 30% of the adjustment premium.

– Mid-Term Cancellation Fee: £75 plus any charges applied by the insurer.

– Printing & Copies of Documentation: £25

– Returned/Dishonored Payments including Cheques: £30 per occurrence.

We will always provide a written breakdown of fees upon request.

Conflicts of Interest

We aim to act in your best interests at all times. Where a conflict of interest arises, we will inform you in writing and obtain your consent before proceeding with any related transactions.

Complaint Handling

We aim to provide a high standard of service. If you are dissatisfied, please contact us immediately:
Complaints Team
Insure 4 Sure Ltd, 6 Dogsthorpe Road, Peterborough, PE1 3AA
Tel: 01733 898180 | Email: complaints@ifours.co.uk
We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks. If you are not satisfied with our response, you may refer the matter to the Financial Ombudsman Service:
– Tel: 0800 023 4567 or 0300 123 9123
– Email: complaint.info@financial-ombudsman.org.uk
Full details are in our complaint’s procedure, available on request.

Claims Handling

Should you need to make a claim, refer to the claims procedure outlined in your policy documents or contact us immediately for assistance:
Claims Team
Insure 4 Sure Ltd
6 Dogsthorpe Road, Peterborough, PE1 3AA
Tel: 01733 898180 / 03435044426 | Email: claims@ifours.co.uk
Please have your policy number and relevant details available when contacting us. Prompt notification of claims is essential to ensure they are handled efficiently. We will liaise with the insurer on your behalf, but you must comply with any specific obligations outlined in your policy.

Confidentiality and Data Protection

We treat all personal data as confidential and will not disclose it to third parties without your consent unless required by law. This includes sharing information with:
– Credit reference agencies for payment assessments.
– Insurers for underwriting or claims processing.
Telephone calls may be recorded for training, monitoring, and regulatory purposes.  We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Compensation

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations.
– Insurance Mediation: Covered for 90% of the claim with no upper limit.
– Compulsory Insurance: Covered for 100% of the claim.
Further details are available at https://www.fscs.org.uk or by contacting FSCS at 020 7741 4100.

Your Responsibilities

You must take reasonable care to provide complete and accurate answers to the questions asked when arranging your insurance policy. Failure to disclose any relevant information or inaccuracies could invalidate your policy, affect a claim, or result in additional charges. For non-consumer policies, the duty of fair presentation under the Insurance Act 2015 applies. This means you must disclose every material circumstance that you know or ought to know or provide sufficient information to put the insurer on notice to make further enquiries. If you are uncertain about what constitutes a material fact, please ask us for guidance.

Renewals

We will notify you of your policy renewal terms at least 21 days before the renewal date. If you do not wish to renew, please notify us before the renewal date.

We do not operate on an Automatic Renewal unless requested

Cancellation Rights

You have the statutory right to cancel your policy within 14 days from either the policy start date or the date you receive the policy documents, whichever is later (the “cooling-off period”). To cancel, contact us at:

Cancellations Team
Insure 4 Sure Ltd, 6 Dogsthorpe Road, Peterborough, PE1 3AA
Tel: 01733 898180 | Email: cancellations@ifours.co.uk
If cancellation occurs within this period, you will be charged for the time on cover and any applicable administration fees. For cancellations after this period, charges may include short-term rates applied by the insurer and any loss of commission incurred by us. Full details are in your policy documentation.

Client Money (Non-Statutory Trust), Risk Transfer

Premiums that we collect from you are held in an insurance broking non-statutory Trust bank account specifically used for the purpose of holding client premiums. By virtue of agreements we hold with insurers, we collect premiums as agent of the insurer. Therefore, once we have collected premiums from you, under the terms of our agreements with insurers, those premiums are treated as having been paid to the insurer. We will remit the premiums to insurers.

Disclosure of Commission

If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.  We may, on certain occasions, receive a Premium Finance Commission, which can also be referred to as an arrangement fee, full details are provided within your documents

Premium and financial aspects

We normally accept payments by credit/debit card or by bank transfer. We also use secure payment links for payments and are fully PCI DSS Compliant. You may be able to spread your payment through insurers’ instalment schemes, a credit scheme with a third party finance provider, or a facility introduced by us. Payment by instalments can be arranged with specialist premium finance providers (please note that we act independently of any particular provider). We will give full information about premium payment options when we provide quotations and at renewal. We may keep certain documents, such as your insurance policy documents or your certificate while we are waiting for full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

Non-Payment of Premium

If a cheque, card, or debit agreement is dishonoured, or if outstanding monies are not paid, we will contact you to discuss the issue and agree on an alternative method of payment where possible. We will issue a written reminder and provide a minimum of 14 days’ notice to settle the outstanding balance before any further action is taken. If payment remains outstanding after the notice period:
-Your insurance cover may be cancelled in line with the terms outlined in your policy. You will receive written confirmation of the cancellation.
-No refunds will be provided for time on cover prior to cancellation, except where required by law or contract terms.  If the debt is unresolved, we may refer the matter to a debt recovery agency. You will be liable for reasonable administration charges, capped at £20 per £100 outstanding, in addition to any fees incurred by the recovery process. Details of these charges will be provided in writing before the case is referred.  We are committed to treating customers fairly. If you are experiencing financial difficulty, please contact us immediately to discuss potential payment arrangements.